Skip to main content

What should I do if I don’t recognize a transaction on my account?

First, lock your card by tapping the wallet icon at the bottom right, tap the Lock button, then tap Lock card. Next, contact Member Services using one of the options below and we can advise you of your next steps.

📧 Email us: [email protected]

Did this answer your question?
VetraFi - Banking for Warfighters

VetraFi, Inc. is a financial technology company, not a bank. Banking services will be provided by a licensed banking partner.
​
​The VetraFi Shield Secured Card will be issued by a licensed banking partner, pursuant to licenses from Mastercard Inc. and may be used everywhere Mastercard credit cards are accepted. Please see back of your Card for its issuing bank.


​‍By clicking on some of the links above, you will leave the VetraFi website and be directed to a third-party website. The privacy practices of those third parties may differ from those of VetraFi.
​
​We recommend you review the privacy statements of those third party websites, as VetraFi is not responsible for those third parties' privacy or security practices.
​
​Articles published here are provided by external authors and partners for general informational purposes only. VetraFi does not endorse and is not responsible for the accuracy, completeness, or usefulness of this content. This is not financial, legal, tax, or medical advice. Please consult qualified professionals for advice specific to your situation.
​
​Opinions, advice, services, or other information or content expressed or contributed here by customers, users, or others, are those of the respective author(s) or contributor(s) and do not necessarily state or reflect those of our sponsor Banks (“Banks”). Banks are not responsible for the accuracy of any content provided by author(s) or contributor(s).
​
​The appearance of U.S. Department of War (DoW) visual information does not imply or constitute DoW endorsement.