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How do I have a damaged card replaced?

Email us at [email protected] to let us know your card has been damaged.

Once you confirm your address, we will request your replacement card. You can continue to use your physical or virtual card until your new card is received.

Please note that you may be charged a fee for your card replacement.

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VetraFi - Banking for Warfighters

VetraFi, Inc. is a financial technology company, not a bank. Banking services will be provided by a licensed banking partner.
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​The VetraFi Shield Secured Card will be issued by a licensed banking partner, pursuant to licenses from Mastercard Inc. and may be used everywhere Mastercard credit cards are accepted. Please see back of your Card for its issuing bank.


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